I’m thinking about buying a used sensor on ebay or reverb. Wondering if they’ll sell the software separately. I’ve sent messages on a few different platforms, but no reply.
Also wondering about the elements being out of stock.
I’m thinking about buying a used sensor on ebay or reverb. Wondering if they’ll sell the software separately. I’ve sent messages on a few different platforms, but no reply.
Also wondering about the elements being out of stock.
Well… I signed up for the pre-order notifications as they were out of stock on the web-site; and I placed my order for the new package immediately when they were made available for pre-order. This was 8. December, and the promise was that the package would be shipped early January. It’s the end of January now and still no news of any shipment. I tried contacting them via e-mail; but I got an auto reply from MDaemon@mail1.emailgate.se:
orders@sunhouse.se - no such user here.
Then I used the chat bot on the website to ask the same question; the bot said that someone would reply me within 30minutes both on the website as well as e-mail, but this was tomorrow and there’s no response yet. This is terrible customer service. I don’t know what’s going on…
Same problem
It would be great to have some news
While I do agree that it would be great to get some news, personally I am giving them a lot of slack because of the transition from SP being all in-house to whatever “new normal” is presented by working with Evans.
FWIW: I didn’t see anything about January (where was this, genuinely curious?).
When I pre-ordered (also on December 8th) the order page said, “Shipping early 2023”, which I would guess to be anywhere from January to the first quarter of 2023.
For my two cents, I hope they’re prioritizing good Quality Control over speed.
Well, it looks like they’re going to make your January release (almost).
Just got an email saying that they’re anticipating receiving the first shipment from Evans tomorrow, and shipping the pre-order units by the end of the week.
Excited!
Yes, I also received the news.
I don’t know about the chat bot, but the email I used for them is:
orders@sunhou.se
…rather than:
orders@sunhouse.se
PS: My SP bundle arrived!