Troubleshooting Cymbal & Hi-hat issues

Announcements
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Hey all, a few of you have sent us messages about misfires or issues with the cymbal and hi-hat sensors. We wanted to share some tips as well as a way you can help us.

Check that your gear is setup right

If you’re seeing mis-fires on cymbal or hi-hats or you’re seeing strange pedal open/close behavior, the first thing to make sure of is that you have the sensor’s elements aligned properly. The rubber flex washer on both the hi-hat and cymbal have an important orientation, with a fitted shape that seats on to the sensor module in only one way. There’s a little line on the sensor module that should line up with the line on the rubber part.

You also want to make sure the power indicator light on the sensor module is facing you.

If you’re finding that you’re mostly having issues with quiet hits on the hi-hat, then tightening the bottom thumbscrew on the clutch can help things.

If you haven’t watched it already, take a look at the Setup Video. It walks through setting up the cymbal and hi-hat sensors and all these details.

Send us audio from your sensor

If you’re still seeing issues, then the best way for us to help is if you can make an audio recording of the sensor’s actual signal, playing the cymbal in a way so as to demonstrate the issue for us, and send it to support@sunhou.se.

You can do this in any DAW by selecting the sensors input channel (sensor input 1 is channel 5) and recording the audio for a bit. You can also make a quick recording in the app by using the diagnostic report tool (from the help menu), which will record for 10 seconds at a time across all the sensor inputs.

On a broader note - this is the first wide usage of the cymbal sensors so it’s possible we run into edge cases we didn’t see during beta tests. We’re committed to making the cymbals as good as they can be, and your help in identifying these issues and helping us improve the model benefits the entire SP community.

Any questions - we’re here for you - but to get the fastest response, send an email to support@sunhou.se

Thanks!

– The Sunhouse team

4 Likes
Hi Hat / Cymbals
Sensory Percussion 2 to Superior Drummer 3 Template with Cymbals
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Thanks, that’s all really helpful. I’ll absolutely explore everything that you’ve suggested. For now, can I double check what you mean by the bottom thumbscrew on the hi hat clutch… Is it the part that I’ve highlighted in the image? If so then mine doesn’t appear to want to turn at all to either tighten or loosen it, it feels pretty fixed in place. Thanks.

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IMG_89861920×2560 733 KB

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@lupo that’s exactly right. You can see how that piece can tighten at this part in the setup video. https://youtu.be/mzqi6jKRWKQ?si=LcosDldMRxO6R3gP&t=141

If it’s super tight, you can take off the quick lock and loosen it. But if you tighten it too much off the cymbal, it won’t fit when you try to put it back on. Let me know if that works for you.

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@tenoch when I tighten my bottom nut, it will eventually just pop off the bottom of the assembly. Should that be happening, or should I be able to completely tighten it? What I’ve been doing is tightening it until it pops off the assembly, then backing the nut off about 1/8th to 1/4 turn, then reattaching. This gets it as tight as possible for me

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Yeah, I think you might be over tightening it. Maybe start from loose, attach it, then go to “finger tight”. You shouldn’t need to crank down on it.

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My ride and my crash are working so amazing. I just have got to figure out the hi hats. I am going to watch that video and make sure everything is matching. Thank you for this announcement post!

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I was having hi hat issues until I realized about the alignment issue mentioned above. I didn’t see the lines and the set up doesn’t really mention them, but when I noticed the bump and hole on my hi hat I realized I didn’t have things lined up right.

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For me it doesn’t matter if I tighten it or not, I get the same open sounds when playing a foot chick. The pedal tension indicator just jumps back to open even if I keep the pedal pressed down. I think that’s not how it should work, it should stay in the closed position until I lift my foot off the pedal, it should sound open (or closed) only when I hit the hihat with the sticks.

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Is this the normal behaviour for the hihat pedal tension indicator @tenoch ? I get the same. My understanding is that to sense pedal tension it requires the hihat cymbal to be hit with a drumstick or to receive a foot pedal “chick” to register how open or closed it is. When there are no hits, the indicator returns to an open position like @edxter says. Would be great to clarify if this is the expected behaviour.